Tickets
- I don’t use ZenDesk for tickets
We’ve integrated with Zen Desk to start because it is the most used platform for ticketing. We do have the option to request a different integration within the Service Center. Simply tap on “add a service” from the hamburger menu within your company dashboard, search for your preferred platform. Still don’t see your preferred integration? No worries, contact us here or fill out the feedback form in your side menu on home page and we’ll get back to you ASAP.
- Where can I access tickets?
You can access your tickets from your Company Dashboard. From there you can resolve, open, close, and even communicate with the person who created the ticket.
- What can I use the Ticket Center for?
The Ticket Center is your command hub for managing tasks, support issues, and internal projects. Create tickets, set priorities, and track progress—so nothing slips through the cracks.
- Can I assign tickets to specific team members?
Yes! You can assign tickets, add notes, and update statuses in real time. Everyone stays in the loop, and you stay in control.